M&M Coaches, your local Premier Coach Hire Company specialise in any type of coach hire ranging from:
If you hire a vehicle from M&M Coaches for your journey you will be provided with:
- A clean and smartly presented coach
- A smart uniformed driver
- A comfortable, reliable and safe journey from pick up to drop off
We work to very high standards of excellence, and are committed to providing you with the highest quality and cost effective service, to ensure we continually meet this target.
Our business is operated around our quality statement, which is;-
Our aim is to ensure that the service we provide is fit for purpose and meets both external and internal requirements, including legal compliance and customer expectations.
We advise the drivers on any relevant changes with national and international standards and legislation – ensuring they are implemented, providing training if necessary, to make sure we comply with any legislation and achieve quality.
We pride ourselves on the standard of our vehicles and the service we provide for our customers.
We ensure all our drivers are DBS checked, well presented, polite and courteous and the vehicles are maintained to a high standard.
We take great pride in the quality of vehicle’s and drivers that are provided for our customers.
To maintain the highest possible standards of quality and ensure customer satisfaction remains at the highest level of performance possible, for all aspects of the business.
Our range of coaches can cater for all your needs, from a 21 seat mini coach through to a full size 70 seat coach. For your safety and security all our vehicles are fitted with the very latest safety features including ABS, R66 roll over protection (where required), telematics to monitor driver behaviour.
All our vehicles are fitted with seat belts on top of all the usual safety features you would expect, our premier range of vehicles also feature air conditioning, extra comfortable reclining seating some with leather trimming, seat back magazine nets, seat belts, entertainment systems, and toilets are available on request.
To ensure the safety of our passengers, all our vehicles are maintained by our contracted team of experience engineers to ensure that they are safe, reliable, and presented to the highest exceptional standards that we set ourselves to ensure we exceed your expectations.
M & M Coaches is your local premier Coach Company, from our base in Cressex, High Wycombe, Buckinghamshire, we are conveniently located to cater for all your Group Travel requirements throughout Buckinghamshire, Middlesex and South East London. Using our fleet of modern vehicles ranging from 21 to 70 seats we have a vehicle suitable for every type of hire.
If you hire a M & M Coaches vehicle you can be sure that you will get the premier service that we promise to deliver and you expect from using a premier operator. To ensure that this is the case our business is operated around our key values which are –
Safety of our Passengers – this is the first priority of our business, we ensure that our vehicles are maintained to the highest standards and that our drivers receive advanced training to ensure they are able to deal with any issues should the need arise.
Drivers – are all fully trained to a high degree of professionalism including customer care, advanced driving skills, destination knowledge, legal compliance and all drivers have an enhanced DBS check and driving licences are regularly checked.
Vehicles – are all maintained on a regular basis to the highest standards to exceed the standards as set by VOSA (Vehicle Operators Service Agency), by our contracted team of highly skilled engineers.
Quality of Service – to ensure that you receive a high level of service we invest in the latest equipment and systems to ensure that we are able to deliver the highest level of service this includes –
Personal Service – we pride ourselves on offering a personal level of service, from the time of your first enquire through to your coach hire. We will also invite feedback on our service following your hire with a brief customer survey questionnaire.
Booking & Operational Procedures – our operation is fully computerised system which allows us to easily handle your booking from enquiry to completion. This enables us to fully monitor the booking and also ensures that on the day of the booking our driver has a fully detailed brief of what you require. It also allows us to confirm all booking details to you in writing and provide quotations to all enquiries.
Vehicle Presentation – our vehicles are presented with our company logo and they are cleaned on a daily basis and presented to an exceptional standard.
Driver Presentation – our drivers are always smart and presentable and wear uniform which has our logo, which allows them to be easily identified.
At M & M Coaches we have over 30 years of experience and knowledge of the coach industry.
M & M Coaches was formed in February 2006, we initially began with one coach and we have now grown to and have 10 coaches which are available for hire.
If you need to transport a group of people for any reason and want a professional, high quality and personal service then look no further, we are here and look forward to receiving your enquiry.
Richard our Managing Director, has been involved in the coach industry since 1987. He has worked for bus and various coach companies prior to setting up M & M COACHES in 2006. He has a vast knowledge of the industry and has gained experience in all areas of the industry over the past 9 years, which is why M & M COACHES has become one of the most recognised coach companies within Buckinghamshire.